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Sylva Botanics

Welcome to Sylva Botanics. By visiting this website and purchasing my products, you become part of a community that values quality, authenticity, and intentional living. These Terms of Service are designed to ensure clarity, trust, and mutual respect between Sylva Botanics and its customers.

Please read these Terms carefully before using this website or placing an order.

1. General Information

This website is operated by Sylva Botanics, a sole trader registered in the United Kingdom. Throughout the site, the terms “I”, “me”, “my” and “we” refer to Sylva Botanics.

By accessing or using this website, you agree to be bound by these Terms of Service, along with my Privacy Policy and any other policies referenced herein.

2. Products & Availability

All products are thoughtfully handcrafted in small batches using carefully selected materials and ingredients.

Product descriptions, images, and information are provided for guidance only. Due to the artisanal nature of the products, slight variations in colour, texture, or appearance may occur and are not considered defects.

I reserve the right to:

limit the quantities of any products offered
modify or discontinue products at any time without prior notice

3. Orders & Payment

By placing an order, you confirm that all information provided, including billing and shipping details, is accurate, complete, and up to date.

Payments are securely processed through trusted third-party payment providers available at checkout.

Prices are displayed in the local currency of your selected market and include applicable taxes where required by law.
Any duties, customs charges, or additional fees imposed by destination countries (where applicable) are the responsibility of the customer.

4. Shipping

Shipping availability, methods and costs are displayed at checkout and may vary depending on your location and the products ordered.

While I make every effort to dispatch orders promptly, delivery times are estimates only. Sylva Botanics is not responsible for delays caused by postal services, customs authorities, or circumstances beyond reasonable control.

Shipping fees are non-refundable unless otherwise stated or required by law.

5. Returns & Refunds

My Refund & Return Policy forms part of these Terms of Service. Please refer to that policy for full details.

In summary:

Unopened and unused products may be returned within 14 days of delivery, in accordance with UK consumer law
Faulty or incorrect items will be replaced or refunded
Opened or used products cannot be returned for hygiene and safety reasons

6. Intellectual Property

All content on this website, including but not limited to text, imagery, branding, logos, product names, and designs, is the intellectual property of Sylva Botanics.

You may not copy, reproduce, distribute, or use any content without prior written permission.

7. Product Use & Liability

All products are created with care and comply with applicable UK safety regulations relevant to their category.

Customers are responsible for:

reviewing ingredient or material information
following usage and safety instructions provided
discontinuing use if irritation or adverse reactions occur

To the fullest extent permitted by law, Sylva Botanics shall not be liable for indirect, incidental, or consequential damages arising from the use or misuse of products.

Nothing in these Terms limits your statutory rights as a consumer.