Polityka zwrotu kosztów

At Sylva Botanics, I craft all products with care and dedication, designed to offer you the best experience. My community of customers is at the heart of everything I do, and I strive to provide exceptional service and transparency.

Returns

I understand that sometimes things don’t go as planned. To maintain the highest standards of safety and quality, I only accept returns of unopened and unused products. This ensures that every member of our community receives products in perfect condition.

Eligibility: Products must be in their original, sealed packaging.

Time frame: Returns must be requested within 14 days of receiving your order.

Process: To initiate a return, please contact me at care@sylvabotanics.co.uk with your order details.

Refunds

Once your return is received and inspected, I will notify you of the approval status. Approved refunds will be processed to the original payment method within 5–10 business days. Please note that shipping costs are non-refundable, except in cases where the product was defective or incorrectly delivered.

Defective or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact me immediately. I will ensure a replacement is sent promptly or a full refund is issued, because I value your trust and your experience as a valued member of our community.

Commitment to My Community

Your satisfaction is more than a transaction – it’s about being part of a mindful, like-minded community. I am committed to making every experience with my brand delightful, safe and inclusive.